Greenleaf Student Storage Terms and Conditions

These Terms and Conditions are part of the Greenleaf Student Storage Reservation Process and Packing Tips and Instructions to which all three are collectively, the "Agreement". In this Agreement, ALD Holdings, Inc is referred to as " Greenleaf Student Storage" or the "Company", and the customer is referred to as "you" or the “Customer” which is the student or parent contact associated with each reservation or “Alternate Contact” which is any individual specified by the customer. This Agreement is between you or your Alternate Contact and Greenleaf Student Storage regarding the services you have reserved pursuant to the Agreement. The Customer acknowledges that there are no terms, conditions, warranties, guarantees, understandings or representations that are not fully set forth in this Agreement. No variation of this Agreement is binding on the Company unless agreed to in writing and signed by an authorized officer of the Company. To the extent of any conflict between the terms of the Reservation Process and Customer Contract and these Terms and Conditions, these Terms and Conditions shall be controlling. Greenleaf Student Storage reserves the right to amend any portion of this Agreement at any time. The most up-to-date version of this Agreement can be found at the Greenleaf Student Storage website.

Services

Services include 1) the delivery of your boxes and packing tape to the Customer via locations setup on campus or another location as specified by Greenleaf Student Storage for the Customer to pick up these items; 2) pick up of the Customer's belongings during the scheduled pick up date and time at the Customer's residence; 3) transportation of Customer's belongings to the Greenleaf Student Storage storage facility; and/or 4) delivery of Customer's belongings to his/her residence on or off campus at the available and scheduled delivery date and time.

Customer Contact Information

The Customer will be prompted to submit pertinent contact information for their reservation during the Reservation Process. Customer Contact Information shall include Parent Name, Parent Phone Number, Parent E-mail Address, Permanent and/or Parent Mailing Address, Student Name, Student Phone Number, Student E-mail Address.

The Customer acknowledges that it is their sole responsibility for keeping their Customer Contact Information updated and accurate throughout the entire time that services are being rendered by Greenleaf Student Storage. Greenleaf Student Storage shall not be held responsible for any scheduling delays or failure to communicate information due to incorrect or out-of-date Customer Contact Information. Customer Contact Information can be updated by the Customer at any time by accessing their account at the Greenleaf Student Storage website or by e-mailing contact@greenleafstorage.com.

Scheduling

Dates will be available to choose from during the reservation process for 1) pick up of Customer's belongings that will be stored with Greenleaf Student Storage; and/or 2) delivery of Customer's belongings to his/her residence at the end of the storage period. At times, Greenleaf Student Storage will accept reservations without dates for pick up and/or delivery being posted and Customer will be notified at a later date to login and select their pick up date and time and/or their delivery date and time.

Customer will be required to choose dates at the time of their reservation or at an alternate time specified by Greenleaf Student Storage. Customer is free to login and change their scheduled dates by logging into their account until the scheduling cut-off date specified by Greenleaf Student Storage. At the time of the cut-off date, all scheduling will be set and Customer will no longer be able to change the scheduled dates. A change can be made after the cut-off date with payment of fees dictated by Greenleaf Student Storage of no less than $50 and no more than $100 in extreme circumstances as determined by Greenleaf Student Storage in their sole discretion.

All dates and times are subject to change and are subject to non-availability. As reservations are processed, dates will be made unavailable to avoid over-crowding on particular dates and times. The Customer is responsible for being available for the entire duration of their scheduled time. If the customer is not available, or is not prepared for pick up or delivery as detailed in the Packing Tips and Instructions at any point during their scheduled delivery times, a fee of no less than $50 and no more than $100 will be assessed and an alternate date and time for pickup or delivery will be assigned by Greenleaf Student Storage based on availability. Greenleaf Student Storage staff is not authorized to wait for any period of time for the Customer to arrive and transfer their belongings to Greenleaf Student Storage or to finish the packing of Customer's belongings.

An Alternate Contact can be specified by the Customer. The Alternate Contact shall be responsible for being available during the entire duration of the pick up or delivery time and at the pick up or delivery location and must be authorized by the Customer to handle and abide by all of the terms of this Agreement. The Alternate Contact shall also be authorized by the Customer to handle and sign for the transfer of belongings to Greenleaf Student Storage or acceptance of belongings from Greenleaf Student Storage.

Distribution of Packing Supplies

The Customer is responsible for picking up the boxes and any other packing materials distributed on campus or another location as specified by Greenleaf Student Storage. Distribution of packing materials typically occurs the week before the first scheduled on campus Pick Up Date and Time. The Customer will be notified of the procedures for picking up their packing materials.

Failure of the Customer to pick up their packing supplies may result in an automatic cancellation of services. If the Customer fails to pick up their packing supplies and their scheduled Pick Up Date and Time is within 7 days, cancellation and an assessment of a $100 cancellation fee may apply.

Third-party corrugated boxes or packing tape that is not distributed by Greenleaf Student Storage shall not be used by the Customer without the prior approval of Greenleaf Student Storage. If the Customer fails to pick up their packing supplies, and alternative boxes and packing supplies are approved by Greenleaf Student Storage, no refund shall be issued for packing materials that would have otherwise been distributed to the Customer had they picked up their supplies during the scheduled distribution of Packing Supplies.

Packing

The Customer acknowledges that Customer has inspected the boxes and packing materials provided to the Customer by Greenleaf Student Storage and that each is in good condition and suitable for storing Customer’s goods and belongings during the storage period.

The Customer acknowledges that Customer has reviewed, understands and agrees to abide by the Greenleaf Student Storage Packing Tips and Instructions. The Customer is solely responsible for packing Customer’s belongings properly and in a manner that is suitable for storage based on the Greenleaf Student Storage Packing Tips and Instructions. Customer belongings that have not been packed as specified in the Greenleaf Student Storage Packing Tips and Instructions may be denied pick up and storage services at the sole discretion of Greenleaf Student Storage.

Greenleaf Student Storage shall not be responsible for packing belongings into boxes or preparing belongings for transport and shall not be responsible for Customer's negligence or willful misconduct in packing or failing to adhere to the Packing Tips and Instructions. Greenleaf Student Storage shall be held harmless for damage to items or boxes that are packed improperly by the Customer. Improper packing includes but is not limited to boxes, plastic drawers, bins and suitcases that are packed beyond their maximum weight limits specified in the Greenleaf Student Storage Packing Tips and Instructions.

The Customer acknowledges that hazardous materials, explosives, firearms, flammable items, cash, high-value items, expensive jewelry, contraband, food, perishable items, soiled items, wet or damp items, and liquids should not be packed in Greenleaf Student Storage materials and shall not be stored with Greenleaf Student Storage. Furthermore, the Customer acknowledges that the Customer is liable for any damage that the Customer's stored items and belongings may inflict on the property of others while in storage or being transported.

Greenleaf Student Storage Packing Tips and Instructions - It is required that all aspects of Greenleaf Student Storage Packing Tips and Instructions are followed in order to avoid additional fees.

Pick up

The Customer understands Customer’s responsibility for choosing and scheduling a date and timeslot that is suitable to Customer’s schedule. Greenleaf Student Storage does not guarantee that pick up will occur at a specific time during the Customer's scheduled date and timeslot due to unforeseen circumstances outside of Greenleaf Student Storage’ control. During the Customer’s chosen date and timeslot a Greenleaf Student Storage representative will arrive to pick up the Customer’s boxes and belongings. At the time of pick up, the Customer or Alternate Contact will sign a Pick Up Receipt detailing that the belongings specified on the receipt were picked up and are in the possession of Greenleaf Student Storage. Greenleaf Student Storage shall be held harmless for claim of loss for any items not detailed on the Customer’s copy of the Pick Up Receipt.

If a Customer or Alternate Contact is not available during their scheduled pick up date and time, or their belongings are not prepared and packed appropriately according to the Greenleaf Student Storage Packing Tips and Instructions a $100 Missed Pick Up fee may apply.

The Customer or Alternate Contact is permitted to add or remove items to a reservation at the scheduled pick up date and time. However, it is requested that every effort is taken by the Customer to add or remove items to their reservation prior to the 24 hour period before their scheduled pick up date and time via the Greenleaf Student Storage website. If an item is not listed on the Greenleaf Student Storage website and item list, a custom quote for the item can be obtained by e-mailing contact@greenleafstorage.com.

The Customer acknowledges that all pricing at the time of adding any additional items, either before the scheduled pick up or at the time of the scheduled pick up, is subject to the pricing at the time of making the addition and must be an item specified on Greenleaf Student Storage’ website and item list. Any items that are not on the Greenleaf Student Storage website and item list that are added at the time of pick up are to be noted on the Pick Up Receipt, reviewed by Greenleaf Student Storage, and assessed a fee based on size, weight and how complex the item is to pick up or deliver. Price assessment and adjustment of items added at the time of pick up is typically made within 30 days of the scheduled pick up day and time. Additionally, the pick up and storage of items that are not on Greenleaf Student Storage’ website item list, or items that do not match the descriptions and classifications on the Greenleaf Student Storage’ website item list, may be refused at the sole discretion of Greenleaf Student Storage. Any items added at the time of pick up or adjustments to be made due to inaccurate item classifications or overweight items (See: Packing Tips and Instructions), will be invoiced and payment is due upon receipt..

Items removed by the Customer or Alternate Contact from a storage reservation at the scheduled pick up date and time will be noted on the Pick Up Receipt and assessed by Greenleaf Student Storage in order to make any necessary price adjustments or refunds. Any refund assessed is limited to the amount paid by the Customer for the pick up, storage and delivery of the removed item. Assessment and any pricing adjustments are typically made within 60 days of the scheduled pick up date and time.

Storage

The Customer acknowledges that Customer is the lawful owner of the items being stored or are otherwise authorized to execute this Agreement on behalf of the lawful owner.

Customer personal belongings will be stored at the Greenleaf Student Storage storage facility. We offer two different options for storage: 1) Climate and Humidity Controlled areas and 2) non-climate controlled and non- humidity controlled areas. The rates for the two different options vary with Climate and Humidity Controlled areas being set at a premium rate versus non-temperature and non-humidity controlled areas.. The storage period shall be the time between the Pick Up Date and Time and Delivery Date and Time where Greenleaf Student Storage shall store Customer’s belongings.

Delivery

Delivery service includes delivery to a Customer’s location, either on campus at the same university from which belongings were picked up, or to an off campus location within a 5 mile radius of campus. A $25 delivery fee will be incurred for any off campus deliveries within a 5 mile radius of campus. Deliveries occurring outside of a 5 mile radius of campus are subject to additional fees to cover the added cost of delivery and shall occur only at the sole discretion of Greenleaf Student Storage.

The Customer understands Customer’s responsibility for choosing and scheduling a date and timeslot that is suitable to Customer’s schedule. Greenleaf Student Storage does not guarantee that delivery will occur at a specific time during the Customer's chosen date and timeslot due to unforeseen circumstances outside of Greenleaf Student Storage’ control. During the Customer’s chosen date and timeslot a Greenleaf Student Storage representative will arrive to deliver the Customer’s boxes and belongings.

If a Customer or Alternate Contact is not available to receive their belongings from Greenleaf Student Storage during their scheduled Delivery Date and Time a $100 Missed Delivery fee may apply.

The Customer understands that Delivery must occur during the Delivery Schedule dictated by Greenleaf Student Storage. Typical delivery will occur within the week before Fall Semester/Quarter of each school year with additional earlier days for special interest groups at some universities. The Customer further understands that any special/custom delivery arrangements that fall outside of the Delivery Schedule dictated by Greenleaf Student Storage will occur at the sole discretion of Greenleaf Student Storage and shall incur an additional fee between $150 and$300 to cover the cost of staff and equipment for a special/custom delivery.

If Customer fails to choose a Delivery Date and Time, additional storage fees shall apply for each month or portion thereof after the first day of classes at Customer’s university at a rate of no less than $69 and no more than $99 per month or portion thereof. These extra storage fees are in addition to any special/custom delivery fees.

Extended Storage Options

Customers interested in extending their storage beyond the first day of classes at Customer’s university for any given fall semester (or equivalent) are required to arrange the extended duration of storage with Greenleaf Student Storage by contacting the Company at contact@greenleafstorage.com prior to the deadline determined at the sole discretion of Greenleaf Student Storage and communicated by e-mail notification to the Customer e-mail address provided to Greenleaf Student Storage. Greenleaf Student Storage does not prorate any storage fees. Additional extended storage fees between $50 per month and $100 per month will apply.

Unless an official group delivery date and time is established by Greenleaf Student Storage to deliver items for Customers in extended storage, a fee between $150 and $300 delivery fee shall be assessed to cover the cost of equipment and labor for such special/custom delivery.

Abandonment

If Greenleaf Student Storage cannot make contact with Customer within 60 days after the first day of classes at Customer’s university for any given fall semester (or equivalent) in order to setup a delivery date or an extended storage payment plan, ownership of all of the customer’s belongings may be assumed by Greenleaf Student Storage and may be disposed of at Greenleaf Student Storage’ sole discretion. Customer agrees that and authorizes the Company at Companies sole discretion to contact any and all University/College personnel, alternative contacts, or any other individuals, institutions, etc Company deems necessary in order to attempt contact with Customer.

Accessing Your Items

In the event that certain situations occur Greenleaf Student Storage may access the Customer's belongings without providing prior notice. Specific situations include but are not limited to 1) removal of items from the Customer's belongings that may be leaking, emitting fumes or odors or that may harm or endanger other personal property 2) security purposes 3) to repair damaged or wet boxes 4) to comply with a court order or law 5) to remove items not permitted for storage.

If for any reason you need to access your boxes and belongings before or after the normal delivery period, you must contact Greenleaf Student Storage by e-mail at contact@greenleafstorage.com to make such request and schedule a visit. A minimum 7 days notice is required when processing a special/custom delivery request allowing time to coordinate labor and equipment for such delivery. An additional fee between $150 and $300 shall be issued to Customer for special/custom delivery arrangements due to the cost of coordinating labor and any other resources outside of the Delivery Schedule. Special/custom delivery requests are granted at the sole discretion of Greenleaf Student Storage.

Payment

All reservations must be paid in full at the time of completing the Reservation Process. Reservations that are not paid in full shall not be processed or confirmed. Payment forms accepted include MasterCard, Visa, Discover and American Express credit or debit cards. In the event that the Customer's card cannot be authorized, the reservation shall not be processed until the Customer's account is paid in full. An e-mail confirming a successfully placed reservation will be received by Customer confirming that their reservation has been placed successfully.

If the Customer wishes to cancel their reservation, an email must be sent to contact@greenleafstorage.com with his/her reservation information including both Customer name and Order ID. The Customer acknowledges that fees for goods and services already provided shall not be refunded. Such fees may include, but are not limited to: cost of boxes and materials, fees for distributing boxes and materials, and any early retrieval fees. Cancellations made less than 7 days prior to Customer’s currently scheduled Pick Up Date and Time are subject to a $100 fee in addition to all other fees for goods and services already provided by Greenleaf Student Storage. All invoiced charges and fees are due at the time that invoices issued by Greenleaf Student Storage to Customer.

Insurance and Claims

Greenleaf Student Storage does not assume any liability against improperly packed items, excessively fragile items, particle board furniture, minor damages such as scratches and dents caused by normal handling, damage to storage containers such as plastic bins or drawers and trunks, concealed damages, damage or loss of digital files, or any damage that occurs without evidence of physical damage to the exterior of the box, or items that were not packed according to the Greenleaf Student Storage Packing Tips and Instructions. Furthermore, the Company assumes no liability for loss or damage caused by or resulting from war, flood, earthquake, vermin or climatic conditions such as rust, mold or mildew.


Unfortunately, particle board furniture is not designed to move once it is built. Since particle board furniture is popular among college students, Greenleaf Student Storage will accept these items and do everything possible to avoid damage, however due to the design and nature of these items, Greenleaf Student Storage shall be held harmless for any damage caused during the moving and storage of these particular items. It is recommended that the Customer wraps and protects particle board furniture to their best ability.

Greenleaf Student Storage shall not be responsible for loss or damage of an item that occurs before Greenleaf Student Storage takes possession of such items. This includes but is not limited to, damage that may occur to items while inside or outside the Customer's residence awaiting pick up.

Greenleaf Student Storage’ extent of liability for damaged items is the cost of restoring such property to its condition before moving and storage took place up to $150 per item or box listed on the Pick Up Receipt. For lost items, coverage is limited to the actual fees that the customer has paid for the Services rendered by Greenleaf Student Storage.

If the Customer wishes to make a claim of damage or loss, all other options for coverage including any coverage held by a parent must be exhausted first.

To place a claim of damage or loss, Customer must e-mail Greenleaf Student Storage at contact@greenleafstorage.com no later than Seventy Two (72) hours after the item was delivered to you. You must also submit pictures of the item that is damaged, lost or subject to theft within the box or storage container at the time of pickup.

Hold Harmless

Customer indemnifies, defends and holds Greenleaf Student Storage harmless from and against all suits, actions, damages, liabilities and expenses (including attorney's fees and court costs) in connection with bodily injury, death or property damage arising from or out of any occurrence in, upon, at or from the Customer’s Premises, or its agents, employees or contracts acts or omissions in the same.

At the time of delivery, the Customer or Alternate Contact will sign a Delivery Receipt detailing that the belongings specified on the receipt were delivered and to confirm that all items were received in satisfactory condition at which point Greenleaf Student Storage shall relinquish possession of the items to the Customer and shall be held harmless for any and all claims of damage or wrongdoing therefrom. Greenleaf Student Storage shall be further held harmless for claim of loss or damage for any items not otherwise specified on the Customer’s copy of the Delivery Receipt.

Liability

Greenleaf Student Storage is not responsible for any loss or damage to the Customer's belongings, boxes or their contents unless loss or damage is caused directly by Greenleaf Student Storage' negligence and willful misconduct. The maximum liability exposed to Greenleaf Student Storage is limited to and shall not exceed the fees that the Customer has paid for the Services rendered by Greenleaf Student Storage.

Severability

The invalidity or unenforceability of any provisions of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect.